kn4 Privacy Policy: How We Handle Your Information
kn4 is clear about what data we collect, why we collect it, and how you can control it. This policy covers every interaction tied to your account — from wallet transactions using bKash, Nagad or Rocket to the session activity recorded when you open the lobby. Access and eligibility depend on your local law and the eligible regions we serve.
Account data under your control
bKash, Nagad, Rocket transaction records
Session activity and cookie handling
Right to review and correct your details
POLICY POSTURE
What We Collect and Why It Matters
When you create an account on kn4, we record the details you submit — name, contact address, and the payment method you choose to fund your wallet. If you use bKash, Nagad or Rocket, the transaction reference and amount are logged against your account record. We do not store your full mobile banking PIN or wallet password; those credentials stay with the payment provider. We also collect device and browser data — session timestamps, IP address ranges and page-interaction logs — so our support team can assist you accurately if something goes wrong with your account. This data helps us confirm identity during a withdrawal request and respond to disputes. We do not sell your personal data to third parties for marketing. Where we share data with a processor — such as a payment gateway or identity verification service — that processor is bound by a data-handling agreement that limits use to the task at hand. Retention periods differ by data type: account identity records are kept while your account remains active, transaction logs are held as required by applicable financial record rules, and device logs are cleared on a rolling cycle. Your access to this platform depends on your local law and the eligible regions we operate in.
bKash payment reference
Nagad transaction log
Rocket wallet record
Session device data
Identity verification file
POLICY COVERAGE SCOPE
Where This Policy Applies and Where It Ends
This policy is specific to kn4 and the services directly operated under the kn4 domain. It does not extend to third-party platforms, external payment providers or any external site you reach by following a link away from our pages. Knowing what falls inside and outside this policy helps you make informed choices about what you share and with whom.
Account Access
All data you submit during account creation, login and profile updates falls inside this policy. This includes your contact details, account preferences and the session records tied to your signed-in activity on kn4.
Wallet Transactions
Deposits and withdrawals processed through bKash, Nagad or Rocket are logged inside this policy's scope. The payment provider's own terms govern how they handle the transaction on their side — that part sits outside our policy.
Site Content and Cookies
Cookies and local storage used to keep your session active, remember your lobby preferences and measure page performance are covered here. You can adjust cookie acceptance through your browser settings at any time without closing your account.
Third-Party Services
External links, game studio interfaces loaded from outside our domain, and social or chat platforms we do not operate fall outside this policy. Check the privacy terms of those services directly if you share data with them.
YOUR ACCOUNT CHOICES
Practical Actions You Can Take Under This Policy
You have real, actionable choices about the data we hold on your account. The simplest starting point is the account settings page: once signed in, you can review the personal details we have on record and correct anything that has changed — your contact number, email address or preferred payment method such as Nagad or Rocket. If you spot a transaction record that does not match your activity, open a support query and reference the transaction ID shown in your wallet history. Our team will review the log against our records and respond through the contact route you used. You can also ask us what categories of data we hold about you, and we will provide a plain summary. If you wish to close your account and request removal of personal data that is not subject to a retention obligation, submit that request in writing through our support channel. We will confirm receipt and tell you what can be removed and what must be kept under financial record requirements. Every step here is account-driven — no external form, no separate platform.
Review Your Records
Sign in and open your account settings to see the personal details we hold. Transaction records linked to bKash, Nagad or Rocket payments are visible in your wallet history tab — check those first before raising a query.
Correct Account Details
Update your contact number or email directly from the account settings page. For changes that affect identity verification — such as a name correction — contact support with the relevant documentation so we can update the record accurately.
Raise a Data Question
If you want to know exactly what personal data we hold, send your question through the support channel. We will respond with a plain summary of the data categories tied to your account, without requiring a formal legal request.
Request Account Closure
To close your account and ask for eligible data removal, submit a written request via support. We will confirm what can be deleted and what must be retained under applicable financial record rules, and give you a clear timeline.
CONTACT FOR PRIVACY
How to Reach Us About This Policy
If this policy raises a question you cannot resolve through your account settings, there are direct routes to our support team. Use the channel that suits your situation — a live query for urgent account issues, or a written message for data-access and correction requests that need a documented response. All routes published on kn4 are open to account holders.
Live Chat Support
Open the chat widget on kn4 while signed in to speak with our support team about any account or data concern. Live chat is the fastest route for session-related queries and wallet record questions.
Email Support
Send your privacy or data-access request by email for a written record of the exchange. Include your account username and a clear description of the data you are asking about. We respond to the address registered on your account.
In-Account Help Centre
The Help Centre inside your signed-in account area covers common policy questions, wallet history checks and account correction steps. Start there before opening a direct query — many data questions are answered in the published article sections.
DATA HANDLING DETAIL
How We Protect and Manage Your Data
Sound data handling is not a single step — it runs across every part of how your account operates on kn4, from the moment you deposit via Rocket through to how long we retain your session history. Here is a plain summary of the key areas.
Cookies and Session Storage
We use cookies to maintain your signed-in session, remember lobby settings and measure which pages load correctly on your device. No third-party advertising cookie is placed without your consent. Clear cookies from your browser settings at any point to reset these preferences without affecting your account balance.
Account Security Measures
Account access is protected by the password and verification step you set during registration. If you suspect unauthorised access, change your password immediately from the account security page and contact support using the in-account chat. We do not ask for your bKash or Nagad PIN through any support channel.
Data Retention Schedule
Identity and contact data is held while your account is active. Transaction records tied to bKash, Nagad or Rocket payments are retained in line with applicable financial record requirements. Device and session logs follow a shorter rolling retention window. Closed accounts have eligible personal data removed on request.
Policy Update Process
When this policy changes, we post the revised version on kn4 with a clear note of what has been updated. Continuing to use your account after a policy update constitutes acceptance of the revised terms. To request a change or flag an inaccuracy in this policy, contact us via the support routes listed on this page.
POLICY FAQ
Common Questions About Your Privacy on kn4
These questions cover the data and account rights topics we hear most often. If your question is not here, the in-account Help Centre or live chat support are the right next steps.
What personal data does kn4 hold about my account?
We hold the details you submitted at registration — name, contact address, and device data from your sessions. Wallet records from bKash, Nagad or Rocket transactions are also tied to your account. Sign in and check your account settings page to see what is currently on file.
Does kn4 share my data with other companies?
We share data only with processors that handle a specific task — such as a payment gateway for your bKash or Rocket transaction — and only under a data-handling agreement. We do not sell your personal data to marketers or unrelated third parties. External game studio interfaces operate under their own separate terms.
How do I correct my account details if something is wrong?
For contact number or email changes, go to account settings while signed in and update the fields directly. For identity-sensitive changes — such as a name correction — contact support via live chat or email with the relevant supporting detail so the record can be updated accurately.
Can I request a copy of the data you hold about me?
Yes. Send a data-access request through email support or the in-account live chat. Include your account username and specify what you are asking about. We will respond with a plain summary of the data categories held on your account, referencing wallet history, session records and identity data as applicable.
How long do you keep my transaction records?
Transaction records — including those from Nagad, Rocket and bKash payments — are kept in line with applicable financial record requirements. Session and device logs use a shorter rolling retention period. Personal identity data held while your account is active can be removed on request after account closure, subject to retention obligations.
What happens to my data if I close my account?
Submit a closure and data-removal request via support in writing. We will confirm which data can be deleted and which must be retained under financial record rules. You will receive a clear response outlining the timeline and scope of removal before any action is taken on your account.
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